2 Dec 2013
Self-service: leaving shoppers to their own devices

From paying at self-checkouts to ordering with apps, modern shoppers are handling more and more elements of the shopping journey themselves. But is streamlining the shopping experience removing the personal element of retail?

Glynn Davis is a business writer specialising in the retail and food and drink sectors. He is also the editor and founder of Retail Insider as well as Beer Insider. Key areas covered are trends, innovation, and technology. He also co-owns and is involved with running a brewery in North London.