Glynn Davis is a business writer specialising in the retail and food and drink sectors. He is also the editor and founder of Retail Insider as well as Beer Insider. Key areas covered are trends, innovation, and technology. He also co-owns and is involved with running a brewery in North London.

Boomers (born 1947-1966)

Gen Y (born 1982-1996)

Older Adults (born pre-1946)

Eastern Europe

United Kingdom

North America

United States

Communications

Shopping

Technology

Travel and Leisure

Hotels and holidays

Behavioural Sciences

‘Piggly Wiggly became America’s first self-service grocery store’, Examiner.com

‘Retailers shaking up self-checkout offerings as deployments increase’, RetailCustomerExperience.com

‘Self-Service Shopping Grows In Popularity, According To Cisco Study’, Vending Times

‘Most shoppers say self-checkout is faster and a service differentiator, according to new survey’, NCR

‘International Retailing Conference’

Interview with Mark Fabes conducted by author

‘European Union (pg. 26)’, Restaurant Magazine

‘Retailers failing to capitalise on growing appetite for mobile shopping: new study’, iChainnel

From paying at self-checkouts to ordering with apps, modern shoppers are handling more and more elements of the shopping journey themselves. But is streamlining the shopping experience removing the personal element of retail?

Self-service: leaving shoppers to their own devices