What are people seeking from in-store experiences? How is the cost-of-living crisis affecting people’s attitudes towards purchases? Who are the shoppers asking for friction-free customer journeys? And why are people looking for trustworthy guidance on truly green retail?

As the hype around social e-commerce shows no signs of slowing down, shopping platform Threads is meeting demand for in-the-moment touchpoints with a dedicated platform and live chat portal that offers prompt and personalised support wherever and whenever shoppers want to access it.

John Lewis has been a bastion of middle-class Britain for more than a century. But, amid the shift away from the high street, the boom of online shopping, and pandemic lockdowns it is an ailing business seeking recovery. Can its new ANYDAY range attract a new customer base and reverse its fortunes?

Shoppers are looking to their favourite brands to provide immersive, in-person experiences post-pandemic. But how do companies reset their retail strategy without damaging brand identity? Gucci Circolo Shoreditch delivers an experiential retail space offering a fresh insight into house codes.