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  • Do travel agents matter to modern travellers?
  • Do travel agents matter to modern travellers?
    Igor Ovsyannykov (2017) ©
REPORT

How the package holiday is being personalised

Comparison sites such as Kayak and Skyscanner have enabled people to find the best deals for their own holidays, contributing to the decline of the high street travel agent. But with ‘information overload’ a common source of stress, how is the package trip being adapted for demanding travellers?

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