People love to grumble about supermarket self-service machines. In fact 93% of UK shoppers claim to find them frustrating. But while consumers rant and rave when surveyed, statistics show that more people are using self-service than ever before. So do we really hate serving ourselves?

Has e-commerce killed the high street? Online sales are rising, but 70% of UK students still prefer brick-and-mortar stores. The issue is confused. In an attempt to crack it, we sat down with retail expert John Ryan to ask how and why stores can retain their custom.

While tech has revolutionised purchasing in many retail sectors, the car buying process remains entrenched in the past. Can all-digital dealership Rockar – which offers a convenience normally associated with shopping for clothes or food – bring the auto industry up to speed?

Ever seen someone beg a bank teller to waive over-limit fees or extend their overdraft? Following a number of banks being called out on mistreating and mis-selling to vulnerable customers, UK institutions have been ordered to train their staff to empathise with those that are in a tight spot.