10 May 2019
How would Americans like to use chatbots?

Boasting the ability to save brands time and money, chatbots are being harnessed across industries to answer everyday consumer queries. But do people really want to talk to algorithms? Canvas8 spoke to 15 Americans to learn about their experiences with bots and when they would prefer to use them.

Tahmid Akthar is a History graduate, who’s worked as a content writer and researcher within the fashion and creative industries for the past 7 years. Outside of work he’s watching Arsenal through his hands over his eyes.