2019 Expert Outlook on Shopping
11 Dec 2018
2019 Expert Outlook on Shopping

Are the days of customer service assistants numbered? How is one-click retail becoming even more convenient? Is the high street still dying a slow death? In this part of the 2019 Expert Outlook, we speak to three experts about how the shopping landscape is being shaped by tech and ‘experiences’.

Jemima Bird

Jemima Bird is the CEO and founder of Hello Finch. She has more than 20 years of experience working with a wide cross-section of high street brands, developing their strategies, running their shops, and transforming their customers’ experience.

Glynn Davis

Glynn Davis is a business writer specialising in the retail and food and drink sectors. He is also the editor and founder of Retail Insider as well as Beer Insider. Key areas covered are trends, innovation, and technology. He also co-owns and is involved with running a brewery in North London.

Bob Phibbs

Bob Phibbs is the CEO of The Retail Doctor, a retail consulting firm based in New York. He is an internationally recognised business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.

Nikki Goffe

Nikki Goffe is an Account Manager on the Client services team at Canvas8. She lives in Peckham and spends her weekend on the track prepping for her next race or in the kitchen recipe testing for her next supper club.