Joe Pine is the author of Mass Customization: The New Frontier of Business Competition and co-author of The Experience Economy: Competing for Customer Time, Attention, and Money. He is a management advisor to Fortune 500 companies and entrepreneurial start-ups through his consultancy Strategic Horizons.

Global

Communications

Media and Entertainment

Gaming

In the concluding part of his report, Joe Pine presents the four realms of the Virtual, and expands on the insights and opportunities the Multiverse has to offer.