The advent of drone delivery suggests the future of shipping is here, but the logistics are still a bit of a nightmare – senders and recipients alike are often required to slog to the post office. Shyp is a delivery app overlaying traditional shipping with a simpler, smarter interface.

Buying clothes online is great. Until you find out they don’t fit and the nearest post office is miles away. Not the case with Jeansonline.com though, who’ll leave a courier waiting outside while you decide if you want to keep your new purchase, or return it on the spot.

"When I shop online, the bedroom is my dressing room," says a testimonial on the Returns Saver website, which offers returns for $49 a year. Up to 50% of online clothing purchases are returned, costing customers time and money. Is Returns Saver the answer, or should retailers offer free returns as standard?

Can a brick-and-mortar focus benefit retailers? How important is mobile commerce? Will people come to expect engaging shopping experiences? And which retailers should we be keeping an eye on? As part of our Expert Outlook 2016 series, we speak to three retail experts about the future of shopping.