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  • Automated check-ins at Hilton
  • Automated check-ins at Hilton
    Hilton ©
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Automated check-ins at Hilton

A warm welcome is the first thing guests expect when entering a hotel. Not at Hilton, where by 2016 all guests will be able to use their phone to choose a room, check-in and unlock the door all without speaking to anyone. Is travel getting more personalised or too impersonal?

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