How do people want their parcels delivered? Do they want brands to act like mates? And how do they shop on mobile? As part of our Expert Outlook 2017 series, we speak to three experts about experiential retail, big brands taking inspiration from start-ups, and how mobile makes people impatient.

Whether it’s Snoopy’s face on a Rolex or a Patek Philippe with a carbon coating, Bamford Watch Department helps clients own a truly one-of-a-kind timepiece. With more and more HNWIs looking for the personal touch, is customised luxury the newest hallmark of rarefied society?

Ever fallen in love with a bag from afar, only to discover that it has great chunky gold buckles that you can’t stand? Mon Purse offers you an alternative method for finding that perfect bag – create it. Will it disrupt luxury retail or would people prefer to leave designing to the professionals?

Over 28 million people pay for a music subscription. The consumption of music has changed; Gen Y has experienced the rise of digital music downloads and the downfall of CDs. Bang & Olufsen is now aiming to streamline and personalise home listening with BeoSound Moment. But how?