19 May 2023Read of the weekRead of the week: employee trust in AI wanes

AI tools are entering the greater collective consciousness as they promise greater efficiency, increased optimisation and a more productive workflow. But as these tools are increasingly adopted in work environments in new ways, many workers have questions about their use and need.

J’Nae PhillipsJ'Nae Phillips is an Insights Editor at Canvas8. After an early career working in fashion and media, her passion for culture and journalism grew and she made the transition to writing and editing full-time. Outside of Canvas8, she can be found writing for her style-focused newsletter or adding to her growing book collection.

With the proliferation of AI tools, like OpenAI's ChatGPT and DALL-E 2 gaining mainstream media attention and being thrust into the spotlight, companies and organisations are looking to adopt AI within their business models as a way to boost worker competency and effectiveness.

But as adopting new technologies into the workplace becomes the norm many employees are starting to have concerns. A global survey of over 17,000 people found that only one in two employees is willing to trust AI at work, and three out of five people (61%) are either ambivalent or unwilling to trust AI.

The increasing use of generative AI at work and the hype around it are hard to ignore. AI has to potential to disrupt how people work, and what modern-day careers look like, but there are roadblocks towards implementing it seamlessly, and companies should strive towards openness and transparency if they want to win over their workforce.