The consistency and efficiency of e-commerce – with one-click ordering and same-day delivery – is driving greater expectations of traditional retailers. How are brick-and-mortar stores adopting features of online shopping, and what digital services do people want to see on the high street?

E-commerce has made it simple to order almost anything at any time – but physically getting what you’ve bought isn’t always so convenient. How are retailers coping with the growing demand for same-day and one-hour delivery? And is speed the only thing that matters to shoppers?

The traditional buying model relied on three steps: experience a need, shop to satisfy that need, then use the product. But with 45% of shopping journeys now using mobile to discover or buy, purchasing has been integrated into people’s daily routines. How can brands adapt to this new retail reality?

When shoppers are looking to snap up a fashion bargain on the high street, the last thing they're thinking about is to bring back last season's items. But as retailers come under pressure to tackle waste, brands including H&M and Zara are stepping up their in-store recycling initiatives.