Distrustful of traditional financial institutions, Gen Yers are more likely to favor digital banking experiences, according to research. As a generation with more debt and lower incomes than their parents, digital challenger banks are providing them with a greater sense of control over their finances.

Although lockdown is easing in some states, many Americans aren't going back to banks – they’re relying on apps instead. The convenience of digital financial services is winning people over, especially older generations – although there’s still a need for reassurance that these options are secure.

Have frictionless payments gone too far? Are women finally set to get targeted financial advice? And will investments’ eco-credentials trump potential returns? In this part of the 2021 Expert Outlook, we speak to three experts about how people are redefining their relationships with money.

Why are people reconsidering their relationships with Big Tech? How might geopolitics impact innovation? Can digital tools help boost resilience amid uncertainty? In this part of the 2021 Expert Outlook, we speak to three experts about the shifting role of technology in the wake of the pandemic.