Why is the human touch still needed in stores? How are brick-and-mortar outlets championing sustainability? And what role will voice tech play in browsing and buying? In this part of the 2020 Expert Outlook, we speak to three experts about the factors affecting how we shop online and IRL.

Just Salad is planning to include carbon footprint information on its menus to help diners understand the impact their meals have on the environment. While nutrition is top of mind for many, this offers a new layer of information for people who want to align their food choices with their eco values.

Businesses in Canada have been asked to disclose their climate impacts in exchange for COVID-19 relief from the government. With many people viewing the pandemic as a wake-up call, the incentive serves to meet demands for large brands to prioritize environmental efforts.

Retailers’ sustainability initiatives show that shoppers don’t just want cheap, fast fashion – ethical and eco-savvy values are important too. But are visibly mended sweaters and ‘sneaker cleaning’ services just an updated version of the ‘It bag’, or are people ready to adopt low-impact lifestyles?