Societal backlash can feel justified when those in authority are failing and people are losing faith. Yet true sincerity can restore lost trust, inspire forgiveness and rebuild bridges. How can brands harness new narratives of compassion and forgiveness against a culture of shame and retribution?

Leaked emails, investigative reports, employees on social media – in an emerging culture of transparency, organisations are finding mistakes ever harder to hide. What does science tell us about when an apology is appropriate and how they're best handled by organisations?

One guy microwaves his phone instead of a burrito. Another accidentally drops it in a drink. So goes one of Virgin Mobile's 'Happy Accidents' adverts, which have been watched by millions since they first aired in 2013. It's no joke though. People really are secretly breaking their stuff. But why?

Have you ever cracked your phone screen or had your power button stop working? Your first thought after such an event might be to buy a new device or send it off for repairs, but iFixit advocates another approach, offering all the parts and know-how needed to tackle the breakage yourself.