If you’ve sung along to Carpool Karaoke, or been mesmerised by a 30-second Tasty recipe, then you’ll know just how engaging video content can be. Video will account for 69% of all consumer internet traffic by 2017, but how can brands best harness this visual medium to engage people online?

The number of people using messaging apps is set to hit two billion by 2018, so it’s no wonder brands want to get in on the action. Major tech players are touting chatbots as the next big thing, but can they really revolutionise online interactions, or are they just part of an industry-driven pipe dream?

From live-streaming platforms to messenger apps, social media connects people with thousands of ‘friends’ on a daily basis. But while a scroll and a ‘like’ might satisfy some, Airtime is gearing up multi-party live video. Is this the return to intimacy that the connected generation is hungry for?

More than 600 million people use Facebook Messenger each month to send texts, photos and videos. In March 2015 at the company’s F8 developer conference, Zuckerberg announced that you’ll soon be chatting to your favourite brand via the platform as easily as you do your best mate.