While luxury brands move away from the ‘stuffy’ traditions, a new breed of hotels that spans the entire price spectrum is competing to meet the needs of the digitally dependent Millennials. But how is such a long-standing industry redefining itself to meet the needs of Gen Y?

For hotels, unnecessarily washing towels every day can be expensive and harmful to the environment. A study has shown that the best way to encourage guests to re-use their towels is to make them think that the people who stayed in the room before them re-used their towel.

Hilton Hotels are quietly killing off room service, replacing it with a more casual 'grab-and-go' restaurant. In a climate where controlling costs is essential, how can upmarket brands retain their prestige?

From the NSA scandal to the ‘white lies’ people often tell themselves, the world seems riddled with more deceit than ever. We sat down with acclaimed behavioural economist Dan Ariely to learn more about the driving forces behind dishonesty.