Whether you use eBay or Depop, selling used clothing online is old hat; a great way to make some quick cash. But taking photos, answering buyers' questions and shipping the goods takes time. Twice seeks to 'take away all of that pain' and help people save time while they earn money.

Whether it's from direct-to-consumer brands, niche Facebook groups or good old eBay, there are plenty of places to buy into the latest trends without heading to the high street. And new research show that the fashion market is feeling the strain, with the biggest sales decline it's seen in seven years.

What’s the appeal of pre-loved products beyond the lower price? How are digital tools helping people find the perfect fashion fit? Why are tangible experiences so important in brick-and-mortar spaces? And how do shoppers make buying decisions in-store when they can’t find their preferred brand?

Are the days of customer service assistants numbered? How is one-click retail becoming even more convenient? Is the high street still dying a slow death? In this part of the 2019 Expert Outlook, we speak to three experts about how the shopping landscape is being shaped by tech and ‘experiences’.