In 2014, UK rail passengers made 1.6 billion journeys – double that of 1995. But whether it’s overpriced tickets or overcrowded carriages, people love nothing more than moaning about public transport. So what do the increasing number of train travellers really want from their journey?

Between rush hour queues and barrier glitches, getting in and out of London Underground stations can be a frustrating experience. But in the near future, 3D facial recognition could replace physical passes, letting people walk to their platform without a pause.

People may complain about busy streets and air pollution, but many Britons still opt to live in cities, often drawn by the diverse experiences, great food and nightlife, and easy ways to get around. Canvas8 sat down with 20 urbanites to find out exactly what they love about city living.

In Japan, punctuality is a key pillar of customer service, upheld with meticulous timekeeping. But when an Intercity train left a station 20 seconds early, the company issued an immediate public apology, which underlines Japan's culture of appreciation for efficiency.