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  • Macy’s adds self-service to shoe departments
  • Macy’s adds self-service to shoe departments
    John Benson (2016) ©
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Macy’s adds self-service to shoe departments

A shifting retail landscape has seen department stores face a decline  but Macy’s is adapting, testing an ‘open-sell’ shoe department where shoppers serve themselves. The approach could cut staff costs and mean less waiting around, yet streamlining the retail experience could come at a cost.

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