As our lives become more automated, the consumer robotics industry is only set to grow. But something is holding the market back – people find it difficult to trust these machines, especially in their homes and offices. Why do they make us uneasy, and what will convince people to trust robots?

The number of people using messaging apps is set to hit two billion by 2018, so it’s no wonder brands want to get in on the action. Major tech players are touting chatbots as the next big thing, but can they really revolutionise online interactions, or are they just part of an industry-driven pipe dream?

Toyota has created a pint-sized robot that will chat with its owners and gradually learn about them, mimicking the organic progression of real human relationships. The Kirobo Mini is pushing people to rethink the value of robotics, shifting from objective functions to social companionship.

Robots in group chats are making awkward comments, bringing up the question of how to teach a bot the art of discretion. Although developers are working on the issue, the shortcomings of AI in social situations resonate with a wider public scepticism of non-human service.