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  • Talking can really reduce prejudice
  • Talking can really reduce prejudice
    Francisco Osorio (2013) ©

Talking can really reduce prejudice

Door-to-door canvassers are broadly considered an irritation, but research shows they could feed genuine social change. In a new study, ten-minute conversations with people on their doorsteps spurred a greater drop in transphobia among participants than in US homophobia between 1998 and 2012.



  • UK banks now required to empathise with customers UK banks now required to empathise with customers

    Ever seen someone beg a bank teller to waive over-limit fees or extend their overdraft? Following a number of banks being called out on mistreating and mis-selling to vulnerable customers, UK institutions have been ordered to train their staff to empathise with those that are in a tight spot.

  • Article image How can technology encourage empathy?

    Studies show that our ability to empathise has greatly diminished over the last 30 years. It’s due in part to the uptake of smartphones and social media – we’re all too busy thinking about ourselves. But while it might be part of the problem, could technology also be used to make us more empathetic?

  • Ad helps people empathise with refugees Ad helps people empathise with refugees

    When tragedies happen on the other side of the world, it's easy for people to switch off from the reality of the situation, since it's not happening to them. And this was evident in the initial response to the Syrian refugee crisis. But an ad by Amnesty International is bringing it to life.

  • Article image How emojis make digital communication more human

    With just 7% of communication being attributed to spoken words, and the remainder down to body language and tone of voice, it’s easy to see why communicating online has been described as cold and impersonal. Emoticons, emoji and stickers are helping make digital communication a bit more human.