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  • UK banks now required to empathise with customers
  • UK banks now required to empathise with customers
    PROWorld Bank Photo Collection (2015) ©
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UK banks now required to empathise with customers

Ever seen someone beg a bank teller to waive over-limit fees or extend their overdraft? Following a number of banks being called out on mistreating and mis-selling to vulnerable customers, UK institutions have been ordered to train their staff to empathise with those that are in a tight spot.

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