Joceline Yong is a Senior Behavioural Analyst at Canvas8 based in Singapore. She holds a BA in Psychology from Yale-NUS College and is currently pursuing a Master's in Applied Social Science Research. She has strong experience in applying behavioural science across tech, healthcare, and the public sector, and enjoys bringing structure to chaos. Outside of work, she can be found social dancing, wandering through flower gardens, and escaping into fictional worlds.

The mainstreaming of AI is setting a new precedent for how people relate to non-human sources of intelligence. While automation on a consumer level has typically focused on specific tasks like replying to emails or budgeting, it’s now swiftly expanding to a more dynamic range of applications.

Life on Autopilot

United States

Communications

Eating and Drinking

In the US, restaurants are increasingly adopting artificial intelligence hosts to address high volumes of customer phone calls. As AI grows in ubiquity, people continue to grapple with the tensions and uncertainties surrounding the impact of AI in society and everyday life.