How are UK department stores drawing in customers?
31 Oct 2023
How are UK department stores drawing in customers?

With the shift in consumer shopping habits and multiple retail channels, it is getting increasingly difficult for luxury department stores to stand out and thrive. How can the department store make a profit for itself in today’s shopping space and draw in consumers from solely shopping online?

Luca Solca

Luca Solca is managing director, sector head of global luxury goods at Exane BNP Paribas. He has 25 years' worth of experience in luxury goods. He spent 12 years in consulting and was a partner of the Boston Consulting Group, where he served luxury goods, consumer goods, and retail clients all over Europe.

Millie Kendall

Millie Kendall is the CEO of the British Beauty Council. She has been creating and marketing beauty brands for 30 years and has worked with the UK’s leading retailers. She was awarded an MBE in 2007 for services to the cosmetics industry and received an OBE in the New Year’s Honours List in 2022.

Marius Purice

Marius Purice joined David Collins Studio in 2016 after graduating from Kingston School of Art with an MA in Interior Design. Prior to this, he worked for fashion brands in Paris and interned in set design in London. Currently working in the retail team, Purice has been involved in the entire lifespan of the Harrods menswear floor project, from master planning through to completion.

Nateisha Scott

Nateisha Scott is an editor, freelance writer, content consultant, and host covering beauty, lifestyle, and culture. She has written for global titles, including the Sunday Times Style, Harper’s Bazaar UK, Elle, HTSI, Forbes, The Independent, Grazia, Byrdie, Stylist, The Zoe Report, and Gritty Pretty. She has also worked extensively with various brands on content marketing, as well as launching content platforms like 111SKIN. Scott has had the pleasure of hosting brand events for Gucci Beauty, MZ Skin, Guerlain, Maison Francis Kurkdjian, Dermalogica, and The Ordinary, and she has participated in panelled events and podcasts.