What do American travelers want from airports?
REPORT
10 May 2023
What do American travelers want from airports?

The travel industry has had to adapt to passengers’ expectations. Airport architects are no longer designing to get travelers in and out quickly – now it’s about championing local culture and cultivating meaningful experiences. But what exactly do consumers want from the airports of the future?

Jenny Southan

Jenny Southan is the editor, founder, and CEO of Globetrender, the UK's leading travel trend forecasting agency. She’s also an award-winning travel journalist who writes for publications such as Conde Nast Traveller, Mr Porter, and The Telegraph. She previously spent ten years as features editor of Business Traveller magazine and is currently developing a high-budget TV series on the future of travel.

Michael Bradford

Michael Bradford has extensive experience in sales and joined HappyOrNot in 2018, a brand that produces terminals for measuring customer satisfaction, taking on the role of inside sales manager. He's now responsible for managing HappyOrNot’s sales operations across the Americas.

Alex Kallen

Alex Kallen is a travel expert and the founder of Leap Local, an organisation dedicated to providing exceptional travel experiences and resources. With over 15 years of experience in the travel industry, and an avid traveler herself, Kallen has explored numerous destinations around the globe, gaining invaluable insights into various cultures and travel trends.

Mariella Agapiou

Mariella’s experience is wide: she has written, researched, edited and produced content that covers everything from fashion to feminism, travel to tech, and women to weed. Having worked in the fashion space for over ten years, she now focuses her energy on positive change, whether consulting and strategising for her femtech-inclined clients or reporting on women’s health. She has been published in the likes of Bustle, DAZED MEDIA, The Spaces, and Grazia Middle East, while also creating content for Appear Here, On, MATCHES, and Ounass. You can also find culture/consumer insight articles with her byline on LS:N Global, Canvas8 and BEAUTYMATTER —for the US, UK, and Middle Eastern markets.