24 May 2021
How can delivery go beyond the need for speed?

Lockdowns catapulted grocery delivery services to success in many cities around the world, with apps like Getir, Weezy, and Gorillas offering to send goods to people’s doors in just ten minutes. But is lightning-fast delivery sustainable? And are there other ways to offer convenience without speed?

Sabine Benoit is a professor of marketing at the University of Surrey’s Department of Retail and Marketing and the Australian National University’s College of Business and Economics. She specialises in convenience retail and on-the-go consumption.

Daniel McCarthy is an assistant professor of marketing at Emory University’s Goizueta School of Business. His work has partly centered around company valuations and includes research into digital startups such as HelloFresh and DoorDash. His research specialty is the application of leading-edge statistical methodology to contemporary empirical marketing problems. His interests include customer lifetime value, missing and aggregated data problems, and the marketing/finance interface.

Tim Forster is a food writer and editor, but that's just scratching the surface of his expertise. He was an editor for international food news site Eater for four years but brings academic knowledge in film, political science, and music history. He has worked as a parliamentary reporter in Canada, published essays and treatises on all sorts of popular culture, and produced an audio documentary about queer spaces in contemporary North American cities. With this kind of all-around expertise, he has deep cultural insight to inform his commentary on the food and drink and hospitality sectors and the ways they intersect with technology and popular culture.