REPORT
Jun 30, 2020
How will a no-touch world impact sensory experiences?

The easing of lockdown measures is leaving people in a bind. Though many remain wary of contracting COVID-19, there’s a common desire for physical interaction after months of social isolation. So, how can shops, restaurants, and leisure spaces create experiences that keep us safe and connected?

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Scope

As countries around the world begin to emerge from lockdown, businesses are having to quickly adapt their spaces to be as touch-free as possible. In the US, pharmacy chain Walgreens has rolled out an ‘order ahead’ drive-through shopping service; in Australia, Greencross Vets is asking clients to wait in their cars for the vet to tell them their pet’s prognosis over the phone; and in the Netherlands, one restaurant is using mini greenhouses to separate diners. [1][2][3] Such measures are great for curtailing the spread of COVID-19, but not so great for the vibe.

SOURCES