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  • In what ways might e-commerce evolve post-pandemic?
  • In what ways might e-commerce evolve post-pandemic?
    Fábio Lucas (2020) ©
Thought leader

How has COVID-19 changed the way people shop online?

As COVID-19 lockdown measures have forced more people to rely on e-commerce, delivery channels have faced fresh challenges. Canvas8 spoke to Ken Allen, the author of Radical Simplicity, to understand how the pandemic could impact online shopping both in the short term and long term.

Location Global

It’s not a stretch to say that COVID-19 has transformed people’s views on shopping in physical and digital environments. The introduction of lockdown measures in the early months of 2020 drove a spike in e-commerce activity that has since endured and will likely continue into the near future as people adjust to a new normal, opting to buy all manner of goods online for the added convenience and safety. “The logistics industry has been a lifeline for many people – being able to deliver to your house, whether it’s foodstuffs, entertainment, exercise, or home office products,” explains Ken Allen, ...



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