Hold On!

Hold Up

Please select a minimum of three sectors in the menu above.

Got It
  • In what ways might e-commerce evolve post-pandemic?
  • In what ways might e-commerce evolve post-pandemic?
    Fábio Lucas (2020) ©
Thought leader

How has COVID-19 changed the way people shop online?

As COVID-19 lockdown measures have forced more people to rely on e-commerce, delivery channels have faced fresh challenges. Canvas8 spoke to Ken Allen, the author of Radical Simplicity, to understand how the pandemic could impact online shopping both in the short term and long term.

Location Global

Scope
It’s not a stretch to say that COVID-19 has transformed people’s views on shopping in physical and digital environments. The introduction of lockdown measures in the early months of 2020 drove a spike in e-commerce activity that has since endured and will likely continue into the near future as people adjust to a new normal, opting to buy all manner of goods online for the added convenience and safety. “The logistics industry has been a lifeline for many people – being able to deliver to your house, whether it’s foodstuffs, entertainment, exercise, or home office products,” explains Ken Allen, ...

Canvas8

Related

  • Article image What makes shoppers loyal to an online brand?

    The widespread closure of brick-and-mortar stores due to COVID-19 has underlined the need for businesses to have effective e-commerce and social media strategies. But how do people want brands to behave in digital spaces? And why are privacy and community so important to online shoppers?

  • Article image How has COVID-19 affected people’s spending habits?

    The health crisis caused by COVID-19 is steadily making way for an economic crisis as businesses seek support in restarting operations and individuals face up to job insecurity. Canvas8 spoke to 17 people in the UK and US to find out how their spending habits have been impacted by the pandemic.

  • Article image How are people connecting with luxe brands at home?

    The widespread disruption caused by COVID-19 has forced brands in the luxury sector to rapidly rethink how they connect with customers. With high-end shoppers unable to peruse stores and attend exclusive events, how are labels adapting to stay relevant and ensure long-term loyalty?

  • Article image Has Amazon turned shoppers into lazy gifters?

    Amazon may not be the most inspirational place to buy presents, but that doesn’t stop people ‘adding to basket’. Canvas8 spoke to three experts to find out whether Prime has made us lazier when selecting gifts or if, in fact, the ease of e-commerce encourages more expensive and thoughtful choices.