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  • How can brands earn and keep loyalty post-pandemic?
  • How can brands earn and keep loyalty post-pandemic?
    Caroline Attwood (2020) ©
Thought leader

Why is meaning the new consumer sensibility?

From panic-buying to extreme saving, paths to purchase have morphed as we progress through the pandemic. But what are people willing to spend on? Canvas8 spoke to Dr. Ravi Dhar and Joe Pine to understand how brands can maintain and grow their following during and after COVID-19.

Location Global

“The crisis we’re in right now gets people to understand that we don’t need more stuff,” says Joe Pine, international business advisor and acclaimed author of The Experience Economy. [1] Continued lockdown measures have severely impacted the way that people are spending, and what they’re spending on. People are less likely to shop – with a drop in spending across all industries and a rise in consumer caution due to income-related fears. [2] But when they do, concerns for safety and health are dictating how people are consuming.

Naturally, e-commerce has become the ...



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    What will people want from leisure brands post-COVID-19?

    COVID-19 has hit the travel and hospitality sector harder than most others, with event venues forced to postpone bookings, airlines grounding fleets, and restaurants banning sit-in service. As people re-explore their leisure options post-lockdown, what will they expect from brands in this space?

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    What role do brands play in a lockdown?

    From messages of support to those that aim to entertain, how can brands deepen their relationships with people during a pandemic? Canvas8 spoke to Tom Doctoroff, author of Twitter Is Not a Strategy, to understand the role brand behaviour plays during a time of uncertainty and crisis.

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    Heinz To Home: D2C bundles to fill pandemic pantries

    Panic-buying at supermarkets has made it difficult for many people to get hold of the everyday goods they need. With traditional fulfilment channels stretched by COVID-19, Heinz is embracing a direct-to-consumer model to get its products into pantries with just a few clicks.

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    How are people connecting with luxe brands at home?

    The widespread disruption caused by COVID-19 has forced brands in the luxury sector to rapidly rethink how they connect with customers. With high-end shoppers unable to peruse stores and attend exclusive events, how are labels adapting to stay relevant and ensure long-term loyalty?