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  • How might remote vet appointments improve pet care?
  • How might remote vet appointments improve pet care?
    FirstVet | Facebook (2019) ©
CASE STUDY

FirstVet: transforming pet care through telehealth

Going to the vet can be a difficult experience – pets may get spooked at the clinic by strange smells, sounds, and other animals, while many owners struggle to find the necessary time and funds to visit. FirstVet addresses these pain points by setting up virtual appointments through video calls.

Location United Kingdom

Scope
Around half of UK adults own a pet and they aren't shy when it comes to splashing out on their furry friends, with research from 2017 suggesting that £11.6 billion is spent on cats and dogs each year. [1][2] However, while it’s one thing getting a new collar or toy, it’s another having to cough up for vet bills. Given that a general practice consultation typically costs around £60 (with visits to specialists often being more expensive), pet owners may be wary of taking their pet in for what could be a minor issue. [

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