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  • Why are brands turning to bots for customer interactions?
  • Why are brands turning to bots for customer interactions?
    Muhammad Raufan Yusup (2017) ©
CASE STUDY

Kylie: automated, authentic customer service

Customer service can be a make or break factor for businesses; 52% of Americans switched brands between 2015 and 2016 due to poor service. Through AI, Kylie helps companies provide rapid responses that are consistent across channels. But do people want to receive help from a bot?

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