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  • Brick-and-mortar retail needs a digital overhaul
  • Brick-and-mortar retail needs a digital overhaul
    Lizhong, Creative Commons (2016) ©
REPORT

What can the high street shoplift from e-commerce?

The consistency and efficiency of e-commerce – with one-click ordering and same-day delivery – is driving greater expectations of traditional retailers. How are brick-and-mortar stores adopting features of online shopping, and what digital services do people want to see on the high street?