Just for me? The science of special treatment
REPORT
10 Mar 2017
Just for me? The science of special treatment

Whether it’s an unexpected upgrade to first class on a flight or simply a cup of coffee on the house, nobody would turn down a freebie, right? Canvas8 sat down with Dr. Jiang Lan to find out how people react to special service, and why the perks of preferential treatment aren’t always welcome.