Hold On!

Hold Up

Please select a minimum of three sectors in the menu above.

Got It
  • Swapping snail mail for brick-and-mortar refunds
  • Swapping snail mail for brick-and-mortar refunds
    Sergio Gonzalo Cuellar Mansilla, Creative Commons (2013) ©

Happy Returns: return online purchases in person

Perks like free and next-day delivery have become the norm in online shopping, but returns are lagging behind. Aiming to make the process faster, easier and smoother is Happy Returns, which lets shoppers take unwanted items to Return Bars located in malls and stores to get an instant refund.

Location United States

Two billion people worldwide are expected to shop online by 2019, yet while e-commerce is rapidly innovating the ways people buy a range of products, returns are lagging behind. [1] In fact, if ‘returns’ was a store brand, it would have ranked number two on the Stores 2015 Top 100 retailers list in terms of total sales, only behind Walmart. [2] Happy Returns is reimagining the way shoppers experience returns, letting them gain an in-person refund for an online purchase.





  • Article image

    2017 Expert Outlook on Shopping

    How do people want their parcels delivered? Do they want brands to act like mates? And how do they shop on mobile? As part of our Expert Outlook 2017 series, we speak to three experts about experiential retail, big brands taking inspiration from start-ups, and how mobile makes people impatient.

  • People feel shopping assistance is lacking online

    People feel shopping assistance is lacking online

    Online shopping may trump brick-and-mortar when it comes to convenience, but many shoppers feel that something is still missing in the experience. They’re craving the advice and assistance of shop assistants online, looking for the personalised attention they'd get in-store.

  • Optoro is a start-up rehoming Christmas returns

    Optoro is a start-up rehoming Christmas returns

    Christmas gifts might have been unwrapped, trees taken down and decorations put back in the attic, but for Optoro, the work has only just begun. The US start-up hopes to reduce both the financial and environmental costs of yet another Christmas tradition – returned items. 

  • Article image

    Shyp: a smarter interface for shipping

    The advent of drone delivery suggests the future of shipping is here, but the logistics are still a bit of a nightmare – senders and recipients alike are often required to slog to the post office. Shyp is a delivery app overlaying traditional shipping with a simpler, smarter interface.