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  • Are bots about to dominate our devices?
  • Are bots about to dominate our devices?
    Leo Hidalgo, Creative Commons (2015) ©
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Why would you want to chat to a bot?

The number of people using messaging apps is set to hit two billion by 2018, so it’s no wonder brands want to get in on the action. Major tech players are touting chatbots as the next big thing, but can they really revolutionise online interactions, or are they just part of an industry-driven pipe dream?