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  • Yellow Messenger connects Indian shoppers with local stores
  • Yellow Messenger connects Indian shoppers with local stores
    BMW Guggenheim Lab, Creative Commons (2013) ©
CASE STUDY

Yellow Messenger: chatting with India’s local shopkeepers

Although India’s e-commerce market is set to grow by 67% in 2016, brick-and-mortar retail is still preferred by most people. Yellow Messenger is now attempting to bridge the gap between online and offline with an app that lets consumers engage local shops via a chat service on their smartphone.

Location India

Scope
A few days after Raghu Kumar had bought some trainers online, he was annoyed to find a better pair at a store near his home in Bangalore for the same price. “It struck me that if I had known that these shoes were available at a shop near me, I would have gone to check them out,” he says. [1]

This experience led Kumar to develop a way for consumers to directly and digitally connect with businesses. In 2015, he launched Yellow Messenger, an app which lets people find and message shops and service providers – e.g. ...

Canvas8

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