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  • Customers take the time to shop for things they love
  • Customers take the time to shop for things they love
    Pins & Palettes (2015) ©

A sector snapshot of shopping

Why is grocery shopping all about speed? How are filters shaping where we shop? Where does the human touch make a difference? And why have we fallen out of love with the new?

Location Global

Time is everything when it comes to shopping. And people now look to shave minutes off time spent in the grocery store. But saving time buying fruit and veg means people can slow down for big ticket purchases.

Yet while tech might be helping people to streamline their shopping experience, increased automation in the store and online is putting a premium on having a human interaction. And future-facing retailers are making the interaction more personal with passionate, considered staff.



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