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  • Can lower bills convince people to use smart meters?
  • Can lower bills convince people to use smart meters?
    Nest (2015) ©
REPORT

Who wants to be in control of their energy bills?

People loathe energy companies; only one in six Brits trusts them to work in their best interests. And yet, as smart meters become the norm, customers are choosing tariffs that give them less control, handing the reigns back to the providers. So what’s going on?