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  • For shoppers, self-checkouts are becoming an intrinsic part of the retail experience
  • For shoppers, self-checkouts are becoming an intrinsic part of the retail experience
    Tesco (2013) ©
REPORT

Self-service: leaving shoppers to their own devices

Modern shoppers are handling more and more elements of the shopping journey themselves. But is streamlining the shopping experience removing the personal element of retail?