Mass Customisation, two decades on
REPORT
24 Jan 2012
Mass Customisation, two decades on

Joe Pine talks about how since the publication of Mass Customization almost 20 years ago, brands have seen the importance of creating products which cater to consumers' identities - but there are several industries which have yet to catch up.

Joe Pine

B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor. He has addressed the World Economic Forum in Davos, California's original TED conference, and the Las Vegas Consumer Electronics Show. He co-founded Strategic Horizons LLP to help businesses conceive and design new ways of adding value to their economic offerings. A prolific writer, Pine is most well-known for the 1999 book The Experience Economy. It was updated in 2011 and re-released in hardcover in 2020 with new ideas on competing for customer time, attention, and money. This book was twice named one of the 100 best business books of all time.