Everywhere shopping: Click & Collect delivers

Report
- Everywhere shopping: Click & Collect delivers
- 22/08/2012
- Glynn Davis


Click & Collect services enable goods to be ordered over the Internet and then collected by the customer in-store Coles Blog, 2012 ©

Scope
With informed shoppers demanding more choice and less hassle, new imperatives are emerging for retailers. Many are fragmenting into access points or experiential hubs in order to offer the best of online, offline and mobile.

The advent of the Internet as a shopping channel initially created the belief that it would sound the death knell for shopping on the high street. But over time, there has been a realisation that consumers have a preference for buying across multiple channels – mixing the store with online and mobile.

This has manifested itself most pronouncedly in the meteoric rise of Click & Collect (C&C) services that enable goods to be ordered over the Internet and then collected by the customer in-store. As of July 2012, over 85% of people in UK towns were within a mile of a Collect+ shop, with over 4,700 nationwide. [1] Its popularity would seem to prove the claim made by Mark Lewis, CEO of Collect+, that “E-commerce is maturing, and now the fight for winning or losing customers is based around deliveries and returns”. [2]

Read full article

Industry	Food & drink Retail Online retail Technology
Location	Global
Keywords	Blended Reality Death of the Middle Mass Customisation Mobile Living Supermarkets Drive-Thru Online shopping Click-and-collect Tesco Asda

Read more about 'Everywhere shopping: Click & Collect delivers' and see further reports, expert analysis and insights on consumer trends, behaviours and recent developments in the Food & drink, Retail, Online retail and Technology industries.

If you would like to see what Canvas8 can do for your business, for information about subscriptions, or to find out about our bespoke research reports, click to register.

- Reports: Latest
- Other articles
  - - No more heroes
    - 17/05/2013
    - As constant media scrutiny increasingly highlights celebrities' imperfections, is the relationship between brands and their penitent endorsers changing?
  - - Evolving the magazine: how publishers are diversifying
    - 10/05/2013
    - 'Print is dead' – or is it? Adapting to a complex digital landscape, publishers are finding new ways to extend the brand.
  - - Premium vs luxury: how luxury is fighting back
    - 02/05/2013
    - With premium threatening to steal its consumer base, luxury is forced to carve out a new space. But with perceptions of value changing rapidly, just how is it going to define itself?
  - - Making social media work for retail
    - 25/04/2013
    - More and more retailers are embracing social media, but it's still an uncertain territory. Should it be viewed as an opportunity, a necessity, or is it all just keeping up with the Joneses?
  - - Take the stage: creating platforms for young people to shine
    - 10/04/2013
    - The way teens create identity is changing. With more tools for self-expression and subcultures that last for a matter of days, affiliation to traditional tribes has become less important.
  - - The highs and lows of dynamic pricing
    - 01/04/2013
    - As people become more wary of dynamic pricing, many businesses are developing transparent systems that engage the customer in the process.
  - - How second screens are responding to (and shaping) user behaviours
    - 27/03/2013
    - Second screens are a growing part of the TV experience. But as televisions, remotes and consoles get 'smarter', how will new user behaviours affect the balance between screens?
  - - Home economics: how work is influencing family life
    - 21/03/2013
    - With the number of working parents on the rise, quality time with the family is becoming increasingly hard to organise. Parents are looking to a new source of inspiration for help: business.